Empower Your BA Capability 

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Empower Your BA Capability 

3 March 2026
Elicitation Plan
3 March 2026

Choosing the Right Elicitation Technique

There is a well-documented pattern in requirements engineering that most experienced practitioners will recognize the moment they hear it and quietly wince. Research (2014) from the Universidad Politécnica de Madrid found that when an analyst faces an elicitation challenge, they tend to reach for the technique they know best, regardless of whether it is the most appropriate one for the situation.
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13 March 2026
Volere Snow Card
13 March 2026

The Volere Snow Card

Business analysts often face a common challenge when gathering requirements. Stakeholders tend to focus on solutions instead of their actual needs. As a result, important requirements can stay hidden. At a recent workshop, someone brought up this exact problem. His stakeholders kept talking about solutions instead of the problem they wanted to solve.
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1 April 2026
Rapport
1 April 2026

Rapport Is Not Small Talk

Rapport is one of those business analysis skills everyone agrees is important, yet it is often described so vaguely that it becomes useless. We hear that good analysts should “build trust,” “connect with stakeholders,” or “develop strong relationships.” All true. But what does that actually look like in the moment?
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7 April 2026
Rapport is a skill
7 April 2026

Rapport Is a Skill

In the first post in this series, we watched Anna, a business analyst, meet Marcus, a skeptical IT Director, in three different versions of the same corridor conversation: same setup, same 10 minutes, three very different outcomes. In one, she built a strong connection. In another, she lost him entirely. In the third, she stumbled but recovered.
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14 April 2026
Stakeholder Attitude
14 April 2026

Beyond Power and Interest: Adding Attitude to Your Stakeholder Analysis

In our previous post, we explored Mendelow’s Matrix, a fundamental tool for mapping stakeholders along two dimensions: power and interest. By now, you know which stakeholders to manage closely, which to keep informed, which to keep satisfied, and which require minimal effort. That is already a significant step forward in your stakeholder engagement planning.
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21 April 2026
Mirroring
21 April 2026

Beyond Good Intentions: The Mechanics of Rapport in Stakeholder Conversations

The techniques in this post draw on concepts from Neuro-Linguistic Programming (NLP), developed by Richard Bandler and John Grinder in the 1970s. While NLP as a discipline is debated, several of its communication techniques, like mirroring, pacing, and sensory awareness, are widely used in coaching, negotiation, and stakeholder engagement.
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28 April 2026
Easy Approach to Requirements Syntax
28 April 2026

Stop Writing Vague Requirements: A Beginner’s Guide to EARS Templates

EARS stands for Easy Approach to Requirements Syntax. It was developed by Alistair Mavin and colleagues at Rolls-Royce as a lightweight approach to writing clear, consistent, and testable textual requirements. The approach uses a small set of keywords that signal the structure of each requirement: what kind of situation it applies to, what triggers it, and what the system must do in response.
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13 August 2026
Why AI cannot write requirements
13 August 2026

Why AI Still Can’t Write Your Requirements

I asked AI a simple question about requirements and got back a page of prose instead of an answer. That moment made me test a hope a lot of us are quietly holding: that AI can write our requirements for us. Here is what I found, and why the thinking part still has to be yours.
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