This module explains why we model business processes. It also defines different concepts important to business process modeling. The hierarchy of business processes – enterprise, event-response, and actor-task levels – is introduced.

This module explains the context diagram for business processes – an organization model. Students will build an organizational-level model for a given scenario to get more affinity with this technique. This module explains relationships between processes, including those at the same level and across hierarchy levels. We also discuss how the organizational model processes support the value proposition’s delivery.

This module covers selected business process modeling techniques from UML,  explains the notation – actors, tasks, process flows, decisions, fork, join, etc. Finally, we explain the difference between internal performance measures and customer expectations of performance.

This module teaches how to identify tasks and construct a task description. We will document steps and business rules with a task with a UML activity diagram and in structured English.

This module teaches how to identify problems with the AS-IS business processes and analyze the process flow, handoffs, and tasks. This module also focuses on staff performance issues and modeling the TO-BE business processes. We explain how to use business scenarios to identify combinations of conditions that the improved business process will need to handle.

This module explains how the process of introduction of the new process can be facilitated within an organization.