Learn techniques to model, analyze and improve business processes
This course focuses on investigating, modeling, analyzing, and improving business processes. You learn about the hierarchy of business processes and practice how to apply business process modeling techniques for business process improvement.
This two-day BCS EXIN Modelling Business Processes course provides a qualification for business analysis professionals who wish to know how to deal with business processes on different enterprise levels, starting on the organizational level and ending on the work instruction level.
TARGET AUDIENCE
This course is relevant to anyone performing business process modeling activities or is interested in extending his competencies in this direction.
CONTENT OF THE COURSE
The context for business process modeling
This module explains why we model business processes. It also defines different concepts important to business process modeling. The hierarchy of business processes – enterprise, event-response, and actor-task levels – is introduced.
Modeling at the Enterprise level
This module explains the context diagram for business processes – an organization model. Students will build an organizational-level model for a given scenario to get more affinity with this technique. This module explains relationships between processes, including those at the same level and across hierarchy levels. We also discuss how the organizational model processes support the value proposition’s delivery.
Modeling at the Event-Response level
This module covers selected business process modeling techniques from UML, explains the notation – actors, tasks, process flows, decisions, fork, join, etc. Finally, we explain the difference between internal performance measures and customer expectations of performance.
Modeling at the Actor-Task level
This module teaches how to identify tasks and construct a task description. We will document steps and business rules with a task with a UML activity diagram and in structured English.
Improving business processes
This module teaches how to identify problems with the AS-IS business processes and analyze the process flow, handoffs, and tasks. This module also focuses on staff performance issues and modeling the TO-BE business processes. We explain how to use business scenarios to identify combinations of conditions that the improved business process will need to handle.
Managing and implementing change
This module explains how the process of introduction of the new process can be facilitated within an organization.
Official EXIN exam
At the end of the last training day, delegates will take an exam.
FORM OF THE EXAM
It is one one-hour, closed-book exam with 40 multiple-choice questions. Candidates are entitled to an additional 15 minutes if the examination is in a language that is not their native/official language.
The pass mark is 65%: 26 correct answers out of 40.
Candidates with positive exam results will receive the EXIN BCS Practitioner Certificate in Modelling Business Processes.
You can also take the exam without a course. You can purchase an exam voucher here.
EXAMINATION BODY
TOTAL INVESTMENT
The course costs € 1595,00 (excluding 21% VAT) per person. This price includes training and study materials and exam costs.
EXAM
The exam costs € 265,00 (excluding 21% VAT) and is included in the price.
COURSE MATERIAL
Delegates will receive a binder with slides, additional hand-outs, and access to online sample exam questions. Additionally, delegates will receive the BCS publication “Business Analysis, 4th edition”. If they already have this book, then alternative will be provided: BCS publication “123 Business Analysis Techniques”.
CATERING
Coffee/tea and lunch are included in the price of the training. If you have any dietary requirements due to food allergies, please don’t forget to mention them during your registration procedure.
REGISTRATION & PAYMENT
Click the Register tab, select the date when you want to follow the course, and fill out the registration form. You will receive an invoice within a week after your registration is completed. Please assure the payment is settled within 30 days or before the start date of the training, at the latest.
Fill in your details to download the brochure.
This course is available in the open-schedule format on the following dates:
-19 and 20 May 2025 in Utrecht or Amsterdam
-16 and 17 September 2025 in Utrecht or Amsterdam
-20 and 21 January 2026 in Utrecht or Amsterdam.
This course is also available in the in-company format. If you want to know more, call us at +31 6 38 33 01 33 or send us an email at info@bacoach.nl
Registration Form
If you doubt whether this course is suitable for your team/organization, do not hesitate to contact us. We can explain the details of different certification programs for business analysts and advise you on what can work for your team and your organization.
You can reach us at +31 6 38 33 01 33
or send us a message using the form below:
During the course, delegates work with a scenario that covers all the aspects of the syllabus to practise the framework and its techniques.
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