Empower Your BA Capability 

Empower Your BA Capability 

3 January 2025

Stakeholder Identification Checklist

Exhaustive requirements elicitation is critical for successful project outcomes, and it starts with thorough stakeholder identification. A stakeholder checklist is one of the simplest and most effective ways to ensure comprehensive stakeholder identification. This technique offers a structured and quick way to ensure no essential group is overlooked.
9 January 2025

Identifying Stakeholders with the Onion Model

Thorough stakeholder identification is essential for project success, and the Onion Model is the third technique in our post series that provides a unique, visual way to ensure no critical stakeholders are overlooked. Ian Alexander, together with Suzanne and James Robertson, popularized this technique in their books in the early 2000s.
17 January 2025

Stakeholder Analysis: Mendelow’s Matrix

In our continuing series on stakeholder management, we’ve explored why identifying stakeholders is crucial and examined techniques like nomination, checklists, and the onion model. Now that we have identified our stakeholders, the next step is to analyze them using Mendelow’s Matrix, a fundamental tool for stakeholder mapping.
20 October 2025

Seeing Your Organization Through Two Lenses: Functional vs. Process View

Two perspectives "functional" and "process". Each represents a different perspective of how value is created and how work is managed. Harmon argues that while both are legitimate and necessary, modern performance improvement depends on an organization's ability to move beyond purely functional thinking and adopt a process-oriented perspective.
26 October 2025

Don’t Start Eliciting Without a Plan! How to Structure Your Requirements Discovery

Eliciting requirements sounds simple, until you realise that everyone has a different view of what’s “needed.” Many new business analysts find themselves in meetings full of opinions, conflicting priorities, and vague statements like “We just need it to be faster.”
7 November 2025

Why Good Business Analysis Starts with Holistic Thinking

Every business analyst has seen it happen: a new system is launched to streamline processes, yet productivity drops, morale falls, and support calls skyrocket.  The problem isn’t the technology. It’s the thinking. Too often, organizations approach change as a linear upgrade, assuming that fixing one component will automatically improve performance.
13 November 2025

The Analyst as Sense-Maker in the VUCA World

In today’s VUCA (Volatile, Uncertain, Complex, Ambiguous) world, business analysts play an important role as sense-makers. Rather than providing straightforward answers, analysts are increasingly called upon to interpret ambiguity, surface patterns, and guide organizations through uncertain situations.
22 November 2025

A Practical Guide to the Business Change Lifecycle

When I work with organizations on change initiatives, one pattern repeats itself. Teams often jump straight into solution mode. They rush into selecting tools, writing user stories, or planning training, without first understanding what is changing and why. Over time, I learned that the best results come from following a clear, structured approach: the Business Change Lifecycle.
27 January 2026

Increase the effectiveness of your training with coaching

Most organizations invest heavily in employee development, but much of that investment is lost when newly acquired skills quickly fade. Why does this happen? What can companies do to ensure their training actually sticks? As the corporate training landscape evolves with new technologies and learning methods, one thing remains clear: without effective reinforcement, even the best training programs are unlikely to deliver lasting results.